The Hound Way Limited
Effective from: 01/04/2025

1. Bookings & Cancellations

  • Bookings are confirmed once a session is scheduled and accepted by both parties (via message, email, or other written communication).
  • Cancellations must be made with at least 24 hours’ notice.
  • Cancellations made with less than 24 hours’ notice may incur a cancellation fee of up to 100% of the service cost.
  • Repeated cancellations or no-shows may result in refusal of future service.

2. Payment Terms

  • Invoices are issued after each completed session.
  • Full payment is due within 7 days of the invoice date unless otherwise agreed in writing.
  • We accept payment via bank transfer or cash on the day of the session.

Bank Details:
Account Name: The Hound Way Limited
Account Number: 12-3140-0389824-00

  • Late payments may incur interest at 2% per month, calculated daily.

3. Debt Collection & Legal Costs

  • If your account remains unpaid, The Hound Way Limited may refer the matter to a debt collection agency.
  • You agree to pay all costs associated with debt recovery, including but not limited to collection fees, legal fees, and court costs.

4. Dog Behaviour and Safety

  • You confirm your dog is up-to-date with vaccinations, flea, and worm treatments unless otherwise discussed and agreed.
  • You must inform us of any behavioural issues, health conditions, or safety concerns before we begin working with your dog.
  • We reserve the right to refuse or cease services if your dog displays behaviour that puts our staff, other animals, or the public at risk.

5. Liability

  • While every care is taken, you agree that The Hound Way Limited is not liable for any injury, illness, loss, or damage to your pet, property, or person arising from the use of our services unless due to our proven negligence.
  • You accept responsibility for any harm caused by your dog while in our care or during training sessions.

6. Media and Privacy

  • We may occasionally take photos or videos of your dog during training or walks for promotional purposes.
  • Please notify us in writing if you do not consent to this.
  • All personal information is handled in accordance with the New Zealand Privacy Act 2020 and will never be shared without your consent.

7. Weather & Emergency Cancellations

  • Outdoor services may be rescheduled due to extreme weather or unforeseen circumstances (e.g. illness or emergency).
  • We’ll notify you as soon as possible and reschedule at a mutually convenient time.

8. Changes to Terms

  • The Hound Way Limited reserves the right to update these Terms of Trade.
  • You will be notified of any changes via email or at the time of your next booking.